Seth Godin complained about Verizon’s customer service in his blog. The funny thing is that I can relate even though I have never used Verizon in my entire life. Just substitute the name of your local phone company; i.e., SBC, AT&T or whatever it’s called these days. I’m not sure why the [...]
Something About Phone Companies
June 25th, 2008 · No Comments
Tags: contractor
AT&T Customer Survey
September 14th, 2007 · No Comments
I’ve been experiencing problems with my phone line and DSL connection for quite a few months now. However, the problem was always intermittent. I would experience static on my phone line and DSL loss of signal errors at random, non-reproducible intervals. I just couldn’t figure out what was going on. So, [...]
Tags: utilities
Just Because You Are a Monopoly…
June 14th, 2007 · 1 Comment
You don’t have to act like one. Pacific Gas and Electric Company (PG&E) really threw me for a loop yesterday. I don’t know whether it comes from low expectations after years of conditioning by other companies (say the Internet and telephone line provider), but their excellent service just shocked me. When I [...]
Tags: utilities