I had been using a Grohe Europlus II kitchen faucet for a number of years and the rubber spray control button had worn out. Actually, it probably had worn out at least a year ago, but I never got around to finding a replacement part. So, recently I stopped by the Grohe website to look up parts. The website included a contact form for writing in about warranty or replacement parts. So, I gave it a shot and received the replacement hand held spray a few days later under warranty. I was shocked. Utteryly shocked!! I didn’t have to call in and wait on hold for an hour. I didn’t have to mail the broken part back. It was too simple and convenient. I liked Grohe before, and I really like them that much better now. This is in stark contrast to the treatment I get from newspapers and ISPs. Kudos to Grohe for outstanding customer service.