I’ve been tolerating my LG Front-Loading Washing Machine WM2487HWM for about two years now. Considering the premium price of the washer, I expected my experience to be flawless. Unfortunately, it was not. Out of the box, the LG washer had a defective load balancer which made the washer move all over the laundry room even when it was leveled. The replacement part was back-ordered, so LG left me without the use of a washer for about 3 weeks. I’ve never had a problem with the top-loading Maytag washer I had previously owned.
Even after the load balancer was replaced, the washer still had a vibration problem during the spin cycle. Too bad I can’t find my printout of the washing machine ratings from Consumer Reports at the time of my purchase. I want to see whether I can blame my buyer’s remorse on CR. In their current ratings, CR gives numerous LG washers fair and poor ratings for vibration. Specifically, CR notes:
Vibration was poor, a great concern only if you’ll place the washer on a standard wood-framed floor rather than in a basement.
Well, I certainly wasn’t aware of that when I bought the washing machine. Basically, CR recommends that the LG washing machine be installed in the basement or the garage where it will sit on a poured concrete floor.